Kobe Airport — Tax refund procedures | Tax refund kiosks and customs inspection areas
1. Kobe Airport (UKB) — Tax refund procedure overview
At Kobe Airport (UKB), you can complete the customs confirmation for your tax-free purchases at the tax refund kiosks installed in the airport.
Please complete the customs confirmation before checking your tax-free purchases in with your airline or going through departure procedures. How your refund is paid after the customs confirmation depends on the store and the refund operator.
2. Tax refund kiosks and customs inspection areas
Tax refund kiosks
At Kobe Airport (UKB), tax refund kiosks for the customs confirmation of tax-free purchases are installed.
Terminal 2
Floor: 1F
Location: see the map below
Please complete the customs confirmation before checking your baggage in with your airline.
The customs inspection area is near the tax refund kiosks. If asked by a customs officer, please present your tax-free purchases.
Cash refund locations
Under the new tax refund system starting November 1, 2026, cash refund terminals will be installed at Kobe Airport.
At Kobe Airport, Cash Japan cash refund terminals are provided. You can receive cash only for purchases made at tax-free stores covered by Cash Japan.
Terminal 2 (T2)
Refund operator: Cash Japan
Location: 1F, after immigration
Cash refund terminals: 2
Notes on cash refunds
To receive a cash refund, you must complete the customs confirmation in advance.
Refund methods differ by store and refund operator, so please check when you buy whether a cash refund at the airport is available.
If you choose a refund method other than cash, such as a credit card or electronic payment, follow the instructions of the store or refund operator.
3. Kobe Airport — Map of tax refund kiosks and customs inspection areas
Kobe Airport Terminal 2, 1F (tax refund kiosks / customs inspection area)
Source: Japan Customs, Ministry of Finance, "Locations of Tax Refund Kiosks and Customs Inspection Areas" (Japan Customs official website)